Program Best Practices

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Testimonial

NBIA Soft Landings accreditation has been invaluable in promoting the role we can play in helping international companies enter the Australian market. It has helped us attract some great technology companies from around the world that are capitalising on the opportunities for Australia to be the base for their expansion in the Asia Pacific region.

Hamish Hawthorn, Chief Executive Officer, ATP InnovationsSydney, Australia

NBIA research has consistently shown that entrepreneurial support programs that adhere to industry best practices generally outperform those that do not. The following industry guidelines are replicable and broadly applicable to incubator, accelerator and other related programs around the world, regardless of their focus or mission.

Two principles characterize effective business incubation:

  • The program aspires to have a positive impact on its community's economic health by maximizing the success of emerging companies.

  • The program itself is a dynamic model of a sustainable, efficient business operation.

Management and boards of incubators, accelerators, etc. should strive to:

  • Commit to the two core principles of business incubation.

  • Obtain consensus on a mission that defines the program’s role in the community and develop a strategic plan containing quantifiable objectives to achieve the program mission.

  • Structure for financial sustainability by developing and implementing a realistic business plan
  • Recruit and appropriately compensate management capable of achieving the mission of the incubator and having the ability to help companies grow.

  • Build an effective board of directors committed to the program’s mission and to maximizing management's role in developing successful companies.

  • Prioritize management time to place the greatest emphasis on client assistance, including
    proactive advising and guidance that results in company success and wealth creation.

  • Develop the facility, resources, methods and tools that contribute to the effective delivery of business assistance to client firms and that address the developmental needs of each company.

  • Seek to integrate the program and activities into the fabric of the community and its broader economic development goals and strategies.

  • Develop stakeholder support, including a resource network, that helps the program's client companies and supports the program’s mission and operations.

  • Maintain a management information system and collect statistics and other information necessary for ongoing program evaluation, thus improving a program’s effectiveness and allowing it to evolve with the needs of the clients.
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The National Business Incubation Association